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Please allow up to 24-36 hours to receive a response by us.


Store Hours

Thursday: 10AM - 6PM
Friday: 10AM - 5PM
Saturday: 9AM - 3PM
Closed Sunday - Wednesday

Frequently Asked Questions

All returns must be requested within 30 days of ship date, after which the items must be sent back within 15 days. Real Deals accepts merchandise that is not worn, altered or washed and we kindly ask that it is returned in its original packaging along with the packing slip.
1. Start your return by clicking here
2. Input the email address used for your purchase or the order number.
3. Check your email and follow the link to select the item(s) you are sending back and request a refund.
4. Complete your return and confirm your estimated refund. A $7.00 shipping and handling charge will be applied and deducted from your refund amount.
5. Download and print the shipping label and packing slip provided. Place packing slip inside the box and the shipping label on the outside of the box.
Once we receive your item, we will refund the balance to your original payment method within 48-72hrs.
We do not allow exchanges, currently.
We ship from Twin Falls, Idaho.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes Theme source, Photoshop design files and manual guide.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
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